Want to use text marketing to alert customers of their online order? You certainly can. There are a few different stages of order notification that you can use to help keep customers notified of the progress of their order. Let’s take a look.
When a customer places an order with your eCommerce store, acknowledging that order is the first step. You can easily do this when you are reaching out via text marketing.
Order on Hold
If an item is out of stock, the order on hold is very important. You can send a message via text message to alert them of this status.
When the order has been fulfilled and is on the way to the customer, it is important to let them know. They are sure to anticipate receiving their order, and if you send them a text message to let them know, you will create even more anticipation.
There are a number of reasons that an order might need to be cancelled, including for non-payment. If you need to notify a customer hat their order has been cancelled, you can easily do so with the use of a text marketing platform.
If you need to refund the cost of an order to a customer, and there are a number of reasons that you might need to do this, you can alert the customer via text message.
Text marketing is a great way to reach out and touch a customer who has placed an order with your company. It’s far more personal than an email, and is certainly a better way to ensure that your message is heard loud and clear. When you use text marketing, you gain far more loyalty from your customers, and they are more likely to spread the word about your business. It also increases additional purchases from the consumer.